SALES POLICY — HZ VOLANTS

Last updated: September 2026

This sales policy sets out the terms and conditions applicable to orders placed with HZ VOLANTS.

Its purpose is to clearly present the conditions relating to orders, product compatibility, preparation and delivery times, personalized or modified products, order tracking, and after-sales service.

Any order placed on the website implies acknowledgment of these conditions as well as other contractual conditions applicable to the sale.

These provisions apply subject to the mandatory legal rights enjoyed by the consumer.

1. BEFORE PLACING AN ORDER

Products sold by HZ VOLANTS are primarily intended for motor vehicles and may exhibit significant compatibility differences depending on models, years, generations, trims, and equipment.

The customer is responsible for verifying product compatibility with their vehicle before placing an order.

Before any order, it is strongly recommended to check, in particular:

  • the vehicle brand;
  • the exact model;
  • the year;
  • the generation;
  • the trim;
  • the engine type, when relevant;
  • the type of steering wheel currently installed;
  • the buttons present;
  • the paddles;
  • the sensors;
  • the connectors;
  • the wiring harnesses;
  • electronic equipment associated with the steering wheel;
  • and any other characteristic likely to affect compatibility.

A mere visual resemblance between two vehicles or two steering wheels does not constitute sufficient proof of compatibility.

2. COMPATIBILITY CHECK BEFORE ORDERING

If compatibility is uncertain, the customer must contact HZ VOLANTS after-sales service before placing an order.

The after-sales service may request certain information to verify compatibility, including:

  • vehicle model;
  • year;
  • trim;
  • photographs of the current steering wheel;
  • photographs of the buttons;
  • photographs of the paddles;
  • photographs of the connectors;
  • references present on the components;
  • or any other necessary information.

This prior verification helps reduce the risk of ordering errors.

It is the customer's responsibility to ensure that the information provided to HZ VOLANTS is accurate and complete.

An error in the information provided by the customer may lead to the supply of a product that does not match the actual configuration of the vehicle.

3. VEHICLE COMPATIBILITY AND CONFIGURATION

Two vehicles with the same commercial name may have different configurations.

Compatibility may vary depending on, but not limited to:

  • production year;
  • vehicle phase;
  • generation;
  • trim;
  • options;
  • original equipment;
  • buttons;
  • paddles;
  • sensors;
  • connectors;
  • electronic systems;
  • or components present on the vehicle.

For this reason, general information on a product page should not be interpreted as a guarantee of compatibility with all configurations of the same model.

When the product page specifies particular compatibility, the customer must also verify that their vehicle matches the configuration concerned.

4. ORDER AND VALIDATION

When an order is placed, the customer must verify the entered information before validation.

It is the customer's responsibility to check, in particular:

  • the selected product;
  • the reference;
  • the options;
  • any customizations;
  • the color;
  • the materials;
  • the equipment;
  • vehicle information, when requested;
  • the delivery address;
  • the email address;
  • contact details.

A validated order may require logistical processing, specific preparation, or customization.

The customer must therefore carefully check their order before payment.

5. CUSTOMIZED OR MODIFIED PRODUCTS

Some products may be offered with customization or modification options.

These modifications may include:

  • color;
  • materials;
  • finishes;
  • stitching;
  • paddles;
  • buttons;
  • decorative elements;
  • LEDs;
  • certain components;
  • or any other feature offered at the time of order.

When customization is requested by the customer, order processing may require additional time.

The customer must carefully check the customization features before validation.

6. DELIVERY TIME — IN-STOCK PRODUCT

When a product is indicated as in stock and no particular customization or modification is requested, the estimated delivery time is generally between:

1 and 2 weeks

This period includes order preparation, logistical processing, shipping, and transportation.

The indicated timeframe is an estimate when specified on the product page.

The applicable timeframe for an order is that communicated to the customer when ordering or in the applicable contractual information.

HZ VOLANTS makes every effort to meet announced deadlines.

7. PRODUCT NOT IN STOCK

When a product is not immediately available in stock, a longer period may be required.

The estimated timeframe can then be up to:

8 weeks

This period may be necessary, for example, when the product needs to be:

  • sourced;
  • manufactured;
  • specifically prepared;
  • customized;
  • modified;
  • assembled;
  • or subjected to particular preparation.

The customer is informed of the applicable or estimated timeframe before or at the time of concluding the order, in accordance with the information obligations applicable to distance sales.

8. CUSTOMIZED PRODUCTS OR REQUESTED MODIFICATIONS

When a modification or customization is requested by the customer, the preparation time may be longer than for a standard product available immediately.

In this case, the timeframe can be up to:

8 weeks

depending on the nature of the modification, the availability of components, sourcing, and the operations necessary for product preparation.

Certain customizations may require additional operations before shipping.

The customer therefore accepts that the timeframe applicable to a customized order may be longer than that for a standard product available immediately.

The precise timeframe or range must be communicated to the customer in the order information.

9. SOURCING DELAYS

When the product or certain components necessary for its preparation must be sourced from a supplier, the processing time may depend on the availability of these components.

HZ VOLANTS may have to await receipt of a necessary component before finalizing an order.

In this case, the customer is informed when this results in a significant change to the announced timeframe.

HZ VOLANTS cannot guarantee a more precise delivery date than that communicated to the customer when the availability of a component depends on an external supplier.

10. SOURCING DELAY OR EXCEPTIONAL EVENT

Certain events beyond the control of HZ VOLANTS may affect preparation or delivery times.

These may include:

  • supplier delays;
  • temporary shortage of a component;
  • transportation problems;
  • logistical disruptions;
  • social unrest;
  • customs blockages;
  • exceptional weather events;
  • technical problems;
  • or other events beyond the control of HZ VOLANTS.

In such situations, HZ VOLANTS strives to inform the customer when a significant delay is identified.

The consumer's legal rights regarding delivery delays remain applicable.

11. DELIVERY DATE AND TIME

HZ VOLANTS communicates the applicable delivery time or date to the consumer in accordance with legal pre-contractual information obligations.

When no time or date is indicated, the legal rules applicable to delivery apply.

Regulations notably stipulate that, in the absence of an indication or agreement regarding the delivery time, the professional must deliver the goods without undue delay and at the latest within thirty days following the conclusion of the contract.

The times indicated on the website must therefore be consulted before validating the order.

12. ORDER TRACKING

When a tracking number is available, it is sent directly to the email address used when placing the order.

The customer can thus track the shipment's progress with the carrier when the tracking service is available.

The tracking number may be sent when the order is shipped or when tracking information is communicated to HZ VOLANTS by the carrier.

Tracking allows, in particular, to consult:

  • shipping;
  • package pickup;
  • its routing;
  • the different stages recorded by the carrier;
  • and, when the carrier allows it, delivery.

13. EMAIL ADDRESS

The customer must provide a valid email address when ordering.

This address may be used to send:

  • order confirmation;
  • order-related information;
  • preparation-related information;
  • the tracking number;
  • shipping-related information;
  • any requests from after-sales service;
  • or any information necessary for order processing.

The customer is responsible for the accuracy of the email address provided.

It is recommended to regularly check the inbox as well as "junk" or "spam" folders.

14. ORDER STATUS TRACKING

Depending on the available information, the customer may receive various communications regarding the progress of their order.

The stages may include:

Order received → preparation → potential customization/modification → inspection → shipping → carrier tracking → delivery.

Not all stages are necessarily communicated individually.

The tracking number is provided when available.

15. ORDER MODIFICATION

A request to modify an already validated order must be sent to after-sales service as soon as possible.

A modification may no longer be possible when:

  • preparation has begun;
  • the product has been customized;
  • the product has been modified;
  • the product has been manufactured or specifically prepared;
  • the order has been packaged;
  • or the order has already been shipped.

HZ VOLANTS therefore does not guarantee that a modification requested after validation can be accepted.

When a modification is possible, it may result in a change in price or preparation time.

16. ORDER CANCELLATION

Any cancellation request must be sent to after-sales service as soon as possible.

If the order has not yet been prepared or customized, HZ VOLANTS will examine the possibility of canceling it in accordance with applicable rules.

If an order has already been prepared, customized, modified, or shipped, the applicable conditions will depend on the order status and the customer's legal rights.

No clause in this policy deprives the consumer of their potential legal right of withdrawal when applicable.

17. CUSTOM ORDERS

An order including specific customization or modification must be carefully checked before validation.

The characteristics requested by the customer may be used as the basis for product preparation.

The customer must particularly check:

  • colors;
  • materials;
  • finishes;
  • options;
  • equipment;
  • customized elements;
  • any vehicle-related information.

HZ VOLANTS cannot be held responsible for an error resulting from incorrect information provided by the customer.

Legal exceptions to the right of withdrawal applicable to certain goods made to the consumer's specifications or clearly personalized are reserved. When such an exception is applicable, it will be assessed on a case-by-case basis in accordance with regulations.

18. PRODUCT VERIFICATION UPON RECEIPT

Upon receipt, the customer is invited to check:

  • the external condition of the package;
  • the apparent condition of the product;
  • the reference;
  • accessories;
  • any personalized elements;
  • and any visible anomaly.

In case of an apparent anomaly, the customer must contact HZ VOLANTS as soon as possible and provide, when necessary, photographs to document the situation.

The customer must avoid any installation or modification of the product when a significant anomaly is detected before use.

19. PRODUCT DAMAGED DURING TRANSIT

If the product appears to have been damaged during transit, the customer must contact after-sales service.

Photographs of the package, inner packaging, and product may be requested to facilitate the analysis of the case.

The customer must keep the packaging if it can be useful for examining the situation.

HZ VOLANTS can then determine the appropriate procedure in accordance with legal obligations and carrier conditions.

20. INCORRECT PRODUCT

If the customer receives a product that does not match their order, they must contact after-sales service before any installation or modification.

They must provide, in particular:

  • the order number;
  • the received reference;
  • photographs of the product;
  • and, if necessary, photographs of the label or packaging.

The after-sales service will then determine the procedure to follow.

21. MISSING PRODUCT OR COMPONENT

If a component appears to be missing upon receipt of the order, the customer must contact after-sales service before proceeding with installation or modification.

The after-sales service can verify the order content and determine whether:

  • the component should have been provided;
  • the component must be retrieved from the original vehicle;
  • the component was shipped separately;
  • or another procedure should be followed.

No cutting, adaptation, or modification should be carried out before obtaining instructions from after-sales service.

22. PRODUCT INSTALLATION

HZ VOLANTS products may require technical installation.

The customer is responsible for ensuring that the installation is carried out correctly.

HZ VOLANTS strongly recommends having automotive products installed by a competent person or qualified professional when necessary.

Before any installation, the customer must check the product's compatibility one last time.

If in doubt, do not install the product and contact after-sales service.

The conditions relating to warranty, returns, and installed products are detailed in the HZ VOLANTS warranty and returns policy.

23. AFTER-SALES SERVICE

HZ VOLANTS after-sales service is available to assist customers with, in particular:

  • compatibility;
  • orders;
  • tracking;
  • components;
  • sensors;
  • connectors;
  • installation;
  • any malfunctions;
  • returns;
  • warranty claims;
  • or any other question related to an order.

For any questions regarding an order or product, the customer is invited to contact after-sales service before any modification or intervention on the product.

24. INFORMATION PROVIDED BY THE CUSTOMER

The customer undertakes to provide accurate information when ordering.

Any incorrect or incomplete information may lead to:

  • a preparation error;
  • a compatibility error;
  • a delay;
  • a request for additional information;
  • or the need to modify the order.

When HZ VOLANTS needs to obtain additional information before proceeding with an order, the processing time may be affected by the time required to obtain this information.

Customers are therefore encouraged to respond promptly to after-sales service requests.

25. PRODUCT AVAILABILITY

Products displayed on the website may be:

  • immediately available;
  • available by order;
  • currently being sourced;
  • customizable;
  • or subject to a specific delay.

The status and applicable timeframe for the product must be consulted before validating the order.

When a product requires specific sourcing or preparation, the corresponding timeframe is communicated in accordance with the information available at the time of sale.

26. PRICE AND OPTIONS

The applicable price is that displayed when the order is validated, subject to manifest errors or applicable legal provisions.

Options or customizations that may incur an additional charge are presented before order validation.

The customer must check the total amount before finalizing their purchase.

27. OBVIOUS ERROR IN PRICE OR INFORMATION

HZ VOLANTS makes every effort to maintain accurate information on its website.

In the event of an obvious error affecting essential offer information, particularly a clear error in price or description, HZ VOLANTS reserves the right to contact the customer to regularize the situation in accordance with applicable rules.

No provision of this clause allows for the unilateral modification of order conditions outside the applicable legal framework.

28. TRANSPORT AND DELIVERY

Delivery is made to the address indicated by the customer when placing the order.

The customer must therefore carefully check their address before confirming the order.

An incorrect address provided by the customer may lead to difficulties or a delay in delivery.

When the carrier offers tracking, the customer can use the tracking number provided by HZ VOLANTS.

29. CUSTOMER ABSENCE DURING DELIVERY

When the carrier cannot deliver the package to the recipient, the applicable procedures depend on the carrier used.

The customer must consult the information provided in the delivery tracking and, when necessary, follow the carrier's instructions.

HZ VOLANTS can provide available information allowing the customer to track their package.

30. DELIVERY DELAY

HZ VOLANTS commits to respecting the delivery time communicated to the customer.

In case of delay, the customer benefits from the rights provided by the applicable regulations.

The Consumer Code notably provides for a procedure allowing the consumer, when the professional has not delivered within the agreed timeframe, to request delivery within an additional reasonable timeframe and then, under certain conditions, to terminate the contract.

HZ VOLANTS recommends that the customer first contact customer service to ascertain the actual status of the order and shipment.

31. CARRIER TRACKING AND RESPONSIBILITY

Once the package is handed over to the carrier, certain information relating to its routing depends on the carrier's tracking system.

HZ VOLANTS provides the customer with available tracking information.

In case of a transport anomaly, delay, or delivery problem, customer service can be contacted to help the customer identify the situation and appropriate steps.

32. CONTACT CUSTOMER SERVICE FOR QUESTIONS

For any questions concerning:

  • compatibility;
  • the order;
  • customization;
  • the lead time;
  • shipping;
  • tracking;
  • installation;
  • a component;
  • a sensor;
  • a return;
  • a warranty;
  • or an encountered problem;

contact HZ VOLANTS customer service.

When the problem concerns compatibility or a component, it is recommended to contact customer service before any installation or modification of the product.

33. CONSUMER'S LEGAL RIGHTS

This policy does not deprive the consumer of the rights granted to them by applicable law.

Legal guarantees, the legal right of withdrawal where applicable, and rights relating to product delivery remain applicable in accordance with current regulations.

These conditions must therefore be interpreted as complementary to the general terms and conditions of sale and the HZ VOLANTS warranty and return policy.

34. ACCEPTANCE OF CONDITIONS

Before finalizing their order, the customer is invited to review:

  • the product characteristics;
  • its compatibility;
  • its price;
  • its delivery time;
  • customization conditions, if any;
  • return conditions;
  • the warranty policy;
  • and other applicable contractual conditions.

Confirming the order confirms the customer's desire to conclude the sale under the conditions presented during the order.

35. CUSTOMER SUMMARY

BEFORE ORDERING

Absolutely verify compatibility with your vehicle.

If in doubt:

CONTACT CUSTOMER SERVICE BEFORE ORDERING.

IN-STOCK AND NON-CUSTOMIZED PRODUCT

Estimated lead time:

1 to 2 weeks.

OUT-OF-STOCK OR CUSTOMIZED / MODIFIED PRODUCT

Estimated lead time up to:

8 weeks.

The applicable lead time for the order is the one communicated to the customer at the time of sale.

TRACKING

When available, your tracking number is sent directly by email to the address used when placing the order.

You can then track the progress of your package with the carrier.

BEFORE INSTALLATION

Check:

Compatibility → reference → buttons → paddles → sensors → connectors → accessories.

If in doubt:

DO NOT INSTALL THE PRODUCT. CONTACT CUSTOMER SERVICE.

A QUESTION?

For any questions regarding your order, its compatibility, preparation, customization, shipping, or installation:

CONTACT HZ VOLANTS CUSTOMER SERVICE.

HZ VOLANTS recommends that you do not make any modifications or adaptations to the product before obtaining the necessary information from customer service.